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Erie Shores HealthCare is a 58-bed acute care community hospital serving the southernmost part of Canada. Our 110,000 person catchment area includes the communities of Leamington, Kingsville, Essex, Amherstburg, Belle River, and Wheatley.

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Manager, Health Information & Decision Support

Job Posting Number:



Health Records


Full Time

Posting Date:


Closing Date:


Reporting to the Director, Finance, Data and Analytics and CFO, the Manager, Health Information & Decision Support is responsible for leading the Health Information team, and all aspects of health information management including decision support, coding and abstracting and release of information. They also ensure appropriate policies and processes are in place to safeguard the confidentiality of patient information in compliance with legislative requirements.



  • Adhere to policies and procedures established for the assigned department while supporting the Mission, Vision and Values of Erie Shores HealthCare
  • Responsible for ensuring that clerical standards for Health Information Management and Registration are consistent with regulatory, accrediting standards and relevant legislation.
  • Provide professional practice guidance to department personnel and other staff/disciplines on matters specific to Records Management and Release of Information
  • Planning, preparing, interpreting, presenting and distribution of utilization management data
  • Prioritize and manage the Decision Support team’s projects and requests by coordinating work to meet agreed upon timeline.
  • Lead the Decision Support team to support clinical and non-clinical teams in a variety of analytical needs including: development of robust analytical plans, statistical analysis, key performance indicators, benchmarking, data visualizations, and routine and ad hoc reporting.
  • Make recommendations to re-engineer reporting processes and sub-processes to include SQL and BI Cubes as necessary for the purpose of meeting the objectives of the organization
  • Strive to enhance service delivery, leads quality assurance activities, monitors operating budget and provides input into operating budget
  • Engage in program operations, to provide integrated analysis and insights on program performance
  • Support and coordinate the collection and reporting of new clinical, process, and outcome indicators to internal and external stakeholders
  • Develop and maintain departmental policies and procedures
  • Ensure equipment is functional and current
  • Coordinate off site storage
  • Plan, organize, implement and direct department activities
  • Perform any other relevant duties as assigned




  • Post graduate degree or diploma in Health Information Management required
  • Certification with the Canadian College of Health Information Management (CCHIM) is required
  • Active member of the Canadian Health Information Management Association (CHIMA)
  • Minimum three years’ experience in leadership role in a health care environment
  • Advanced working knowledge of the Public Hospitals Act, Personal Health Information Protection Act, Personal Information Protection and Electronic Documents Act, Freedom of Information and Protection of Privacy Act and CIHI Coding Guidelines



Erie Shores HealthCare is an equal opportunity employer. Accommodations available on request in all parts of the recruitment and assessment process as required under ESHC’s Accommodation Policy.


As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

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